CONTENTS:
- What are the system requirements for the online proctoring platform, PSI Bridge™?
- How do I verify that I meet the minimum system requirements?
- My computer anti-virus software. Will I have any issues?
- What happens if my system check indicates “Low Bandwidth”?
- What should I do if my camera is not sharing?
- I have been waiting for a proctor to approve my ID, room scan, and selfie. What is wrong?
- I lost connection to my test. What do I do?
- It is time for my test, but the Launch Test button is not enabled. What should I do?
- Why isn’t my scheduled test appearing on my dashboard?
- Why can’t I connect using my Chromebook?
- What should I do if my microphone is not detected?
- Why aren’t my artifacts (ID, room scan, and selfie) uploading?
- Why do I need to retake my selfie?
- Why do I need to retake my room scan?
- What happens if I registered for the wrong test?
- Why isn’t anyone responding to my chats?
- What do I do if I cannot reach my dashboard?
- I received a warning that my computer is out of memory. How do I take my test?
- Should something happen after I click on Launch Test?
- Must I agree to the Terms and Conditions?
- What should I do if I don’t have a microphone?
- What should I do if I don’t have a web camera?
- Nothing happens when I click on Continue/Submit. What do I do next?
- The system check indicates I have multiple monitors, but I have disconnected all but one. What do I do?
- The system check indicates I have applications running on my computer, but I don’t have anything open. What do I do?
- How do I stop the secure browser from trying to use the rear camera on my Surface Pro?
- What do I do if my web camera quality is poor or blurry?
- What do I do if my camera appears to be sharing but the image is not visible (black screen)?
- I passed the first system check but failed the second. What do I do?
- Why did the screen go blank when I tried to start my test?
- What happens if I accidentally close the secure browser?
- What do I do if I need more time to complete my test?
- How do I uninstall the PSI secure browser?
- How do I see my results or score after I finish my test?
- May I have water or a snack/food while taking my test?
- What are the rules for taking the test?
- What do I do if I need an accommodation for my test?
- What if I need to reschedule my test?
- What if I want to cancel my test?
- How do I obtain a refund?
- Why won’t the system accept my voucher or coupon code?
- How is my test scored/graded?
- Will the proctor be able to help me?
- What are the ways I can pay for the test?
- What do I do if the keys/buttons/functions are not working during the test?
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