[PSI Bridge] Background Applications| Prohibited Programs

Some software, such as HyperV, will remain running in the background, even if it is closed and does not appear in the task manager. If the system check indicates a program is running, but you believe it is not, ensure it is not a background process or a service running. Reboot your computer and relaunch the PSI Secure Browser.

WINDOWS

1. Manually close Prohibited applications. Turn off Background Apps.
2. Go to Task Manager select the prohibited program and click "End Task".
3. You may also check the running programs through the up arrow icon (^) located on the Windows taskbar.
   
   • Once you click the icon, you will see icons of the programs that are running as a background process e.g. Microsoft Teams, Outlook, Docker, Skype, Lightshot
     
   • Right-click on the icon, then click Exit or Quit to close the desired program. 
     

macOS

1. Click the Apple logo from the top left corner of the screen. From the drop-down, select "Force Quit".
2. Select the prohibited application and click Force Quit.

If the issue persists, you may reach out to our Technical Support Hotline at phone number: 844-267-1017.

Thank you,

PSI Support