BRIDGE ONLINE PROCTORING - SYSTEM REQUIREMENTS
| SYSTEM | REQUIREMENTS |
|
Operating System (64-bit only)
|
Windows 10, Windows 11 *NOT SUPPORTED: Windows 10s; Windows 10 in S-Mode, and Windows 11 in S-Mode, or Windows Enterprise (all versions) |
| macOS 11(Big Sur), macOS 12(Monterey), macOS 13 (Ventura) | |
| Ubuntu 18.04, 20.04**, 22.04 | |
| Screen Resolution | 1368x769 or higher |
| Bandwidth |
Minimum 300kbps download and upload speed. Check the connection through networktest.twilio.com |
| Microphone |
Must be functional and turned on throughout the entirety of the online exam, inclusive of security check, check-in and in-exam. NOTE: Headphones/ear buds should not be used and removal could be requested. Use of either could result in check-in delays and resubmission of check-in. |
| Camera | Camera must be capable of a 360-degree scan of the test room |
| Have an external camera ready if you are using a desktop | |
| Must be available for testing; functional and turned on throughout the entirety of the online exam, inclusive of security check, check-in and in-exam. |
Standard support of the new operating system release is 30 days from the official release date. Any deviations from this policy will be posted here.
PSI Ubuntu Support:
All normal releases (13.04 and later - odd year releases) are only supported by Ubuntu for 9 Months.
All LTS releases (Long Term Support) (12.04 and later - even year releases) are supported by Ubuntu for five years.
It is PSI policy to support only the LTS releases due to the transient nature of support for the normal releases. This is why PSI only supports the LTS versions of Ubuntu.
24- JAN- 2023 : Support for Windows 8.1 and macOS 10.15 (Catalina) has ended.
PSI Bridge is currently not supported on tablets, mobile devices, Chromebooks and Virtual Machines.
RECOMMENDATIONS:
Please run a system compatibility check before taking the exam.
Please ensure you have administrative permissions on your computer.
We highly recommend using a personal computer that has not been issued by your employer or organization. Firewalls and security settings from employer-issued computers may prevent the PSI software from operating properly.
For the best experience, please use the latest version of the Chrome browser.
You may check on the following details to know if you are meeting the minimum system requirements:
- Camera
- To verify your camera is working:
- Windows Device
- Go to https://www.webcamtests.com to run an online camera test.
- For Surface Pro 6/7 with 2 cameras, disable the rear camera so that the front camera is the only active camera.
- HP/Dell/Acer devices purchased before 2015, please make sure the camera drivers are up to date. For releases 2018-2020, please ensure the auto-update driver function is active.
- Lenovo devices, check the Lenovo Vantage application for software updates. Lenovo ThinkPad and IdeaPad, please disable the touch capability.
- Desktop
- Please ensure no extra peripherals are connected to the desktop, such as extra monitors, microphones, or cameras.
- macOS Device
- Access twilio.com and the default FaceTime application.
- LinuxOS
- To test the camera, please locate the default camera application, Cheese.
- You may also test the camera functionality online through https://www.onlinemictest.com/webcam-test/
- Windows Device
- To verify your camera is working:
- Microphone
- Functionality can be tested through networktest.twilio.com or www.onlinemictest.com. Please check whether the microphone has features such as 2 in 1 or 3 in 1. To turn it off, please change your settings to the default microphone.
Regards,
Support
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