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[PSI Bridge FAQ] System Requirements

Mishi Pataweg
Updated

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Bridge Secure Browser Hardware Requirements

 

System Minimum Requirements

 

Note: New operating systems will be supported within 30 days of a new operating system's official public release date.

 

Beta versions of new operating systems are not supported. 

 Operating Systems Supported Unsupported
Windows
  • Windows 10 (64-bit only)
  • Windows 11 (64-bit only)
  • Windows with Snapdragon
  • Windows 10s
  • Windows 10 in S-Mode
  • Windows 11 in S-Mode
  • Windows Education
  • Windows Enterprise (all versions)
  • Update January 24, 2023: Support for Windows 8.1 has ended.
MacOS
  • macOS Sonoma (14.x)
  • macOS Ventura (13.x)
  • macOS Monterey (12.x)
  • Update October 10, 2023: Support for macOS Big Sur (11.x) has ended.
Ubuntu
  • Ubuntu 20.04**
  • Ubuntu 22.04
  • Ubuntu 24.04

NOTE: The display server Wayland is NOT supported. Test takers must use X11 (Xorg). 

 

**Ubuntu 20.04 will no longer be supported after 23 April 2025.**
  • Update April 11, 2024: Support for Ubuntu 18.04 has ended.
  • All normal releases (13.04 and later - odd-year releases) are only supported by Ubuntu for 9 Months. 
  • All LTS releases (Long Term Support) (12.04 and later - even year releases) are supported by Ubuntu for five years.  
  • It is PSI's policy to support only the LTS releases due to the transient nature of support for the normal releases. This is why PSI only supports the LTS versions of Ubuntu.
 Screen Resolution
  • Minimum Resolution: 1024 x 768 in 16-bit color.
  • Recommended Resolution: 1920 x 1080 or higher in 32-bit color.
 RAM 16 GB is recommended; 8 GB minimum
 Disk Storage The Secure Browser requires 500 MB of available disk storage to download and install.
 Internet Connection
 Network Security Workplace firewalls and other security measures such as VPNs often block the required secure connection. Please take your test in a setting without a corporate firewall.
 Microphone
  • The microphone must be functional and turned on for the entire exam, including security check, check-in, and during the exam.
  • DO NOT use a headset or earbuds because most exams do not allow them.
  • If you have multiple microphones, disable, or unplug any microphones that are NOT going to be used during the testing session.  Some microphones have independent drivers which can cause interruption with the PSI secure browser when not in use. 
 Speakers and Headphones
  • Audio may be required for your exam. We recommend using your computer’s installed speakers.
  • You should NOT use headphones or ear buds and you may be required to remove them and that could delay the start of your exam.
 Camera
  • Your camera must be capable of a 360-degree scan of the test room.
  • Your camera must also be available, functional, and turned on for the entire exam, including security check, check-in, and during the exam.
  • DO NOT unplug your camera while the secure browser is open because this will end your session attempt and you will need to relaunch the exam.
  • If you are using a laptop computer’s built-in webcam, you will need to direct the laptop with a camera around the room.
  • If you are using a desktop computer, you will need an external camera that can be directed around the room.
  • If you have multiple cameras, disable, or unplug any cameras that are NOT going to be used during the testing session.  Some cameras have independent drivers which can cause interruption with the PSI secure browser when not in use. 
  • PLEASE NOTE:  Mobile devices are NOT allowed to be used during the room scan in place of a webcam. Mobile devices are allowed for Photo identification capture ONLY.

Systems Not Supported

  • Tablets
  • Mobile devices
  • Chromebooks
  • Virtual Machines

Recommendations

Please run a system compatibility check before taking the exam. For the best experience with the system compatibility check, please use the latest version of the Chrome browser.

Please ensure you have administrative permissions on your computer.

We highly recommend using a personal computer that has not been issued by your employer or organization. Firewalls and security settings from employer-issued computers may prevent the PSI software from operating properly.

If you have multiple cameras or microphones, please unplug or disable any microphones or cameras not being used during the testing session.

Troubleshooting Tips

 Having performance issues or your exam will not launch?   Try disabling active Anti-virus scanning while taking an exam. Some antivirus software can cause performance issues.
 The Secure Browser reports that you do not have enough Internet   bandwidth

  Check the connection through https://video-diagnostics.twilio.com/.

  You can also check your connection speed using https://speed.cloudflare.com/

Minimum upload and download speed is 3 Mbps.
 The Secure Browser cannot   detect your microphone

  Functionality can be tested through  https://video-diagnostics.twilio.com/ or   www.onlinemictest.com. Please check whether the microphone has features such as 2 in 1 or 3 in 1. To turn it off, please change your settings to the default microphone.
 The Secure Browser cannot   detect your camera   Windows Device
  Go to https://www.webcamtests.com to run an online camera test.

  For Surface Pro 6/7 with 2 cameras, disable the rear camera so that the front camera is the only active camera.
  HP/Dell/Acer devices purchased before 2015, please make sure the camera drivers are up to date. For releases 2018-2020, please ensure the auto-update driver function is active.

  Lenovo devices, check the Lenovo Vantage application for software updates. Lenovo ThinkPad and IdeaPad, please disable the touch capability.
  Windows Desktop 
  Please ensure no extra peripherals are connected to the desktop, such as extra monitors, microphones, or cameras.
  macOS
  Access https://video-diagnostics.twilio.com/ and the default FaceTime application.
  Linux
  To test the camera, please locate the default camera application, Cheese. You may also test the camera functionality online through https://www.onlinemictest.com/webcam-test/ 

 

Bridge Chrome Extension Hardware Requirements

Browser Supported
Google Chrome
  • Latest
 Screen Resolution
  • Minimum Resolution: 1024 x 768 in 16-bit color.
  • Recommended Resolution: 1920 x 1080 or higher in 32-bit color.
 RAM 16 GB is recommended; 8 GB minimum
 Internet Connection
 Network Security Workplace firewalls and other security measures such as VPNs often block the required secure connection. Please take your test in a setting without a corporate firewall.
 Microphone
  • The microphone must be functional and turned on for the entire exam, including security check, check-in, and during the exam.
  • DO NOT use a headset or earbuds because most exams do not allow them.
  • If you have multiple microphones, disable, or unplug any microphones that are NOT going to be used during the testing session.  Some microphones have independent drivers which can cause interruption with the PSI Chrome Extension when not in use. 
Speakers and Headphones
  • Audio may be required for your exam. We recommend using your computer’s installed speakers.
  • You should NOT use headphones or ear buds and you may be required to remove them and that could delay the start of your exam.
 Camera
  • Your camera must be capable of a 360-degree scan of the test room.
  • Your camera must also be available, functional, and turned on for the entire exam, including security check, check-in, and during the exam.
  • DO NOT unplug your camera while the secure browser is open because this will end your session attempt and you will need to relaunch the exam.
  • If you are using a laptop computer’s built-in webcam, you will need to direct the laptop with a camera around the room.
  • If you are using a desktop computer, you will need an external camera that can be directed around the room.
  • If you have multiple cameras, disable, or unplug any cameras that are NOT going to be used during the testing session.  Some cameras have independent drivers which can cause interruption with the PSI Chrome Extension when not in use. 

Systems Not Supported

  • Tablets
  • Mobile devices
  • Virtual Machines

Recommendations

Please run a system compatibility check before taking the exam. For the best experience with the system compatibility check, please use the latest version of the Chrome browser.

Please ensure you have administrative permissions on your computer.

We highly recommend using a personal computer that has not been issued by your employer or organization. Firewalls and security settings from employer-issued computers may prevent the PSI software from operating properly.

If you have multiple cameras or microphones, please unplug or disable any microphones or cameras not being used during the testing session.

Troubleshooting Tips

 Having performance issues or your exam will not launch?   Try disabling active Anti-virus scanning while taking an exam. Some antivirus software can cause performance issues.
Chrome Extension   reports that you do not have enough Internet   bandwidth

  Check the connection through https://video-diagnostics.twilio.com/.

  You can also check your connection speed using https://speed.cloudflare.com/

Minimum upload and download speed is 3 Mbps.
 Chrome Extension cannot detect your microphone

  Functionality can be tested through  https://video-diagnostics.twilio.com/ or   www.onlinemictest.com. Please check whether the microphone has features such as 2 in 1 or 3 in 1. To turn it off, please change your settings to the default microphone.
 Chrome Extension cannot detect your camera   Windows Device
  Go to https://www.webcamtests.com to run an online camera test.

  For Surface Pro 6/7 with 2 cameras, disable the rear camera so that the front camera is the only active camera.
  HP/Dell/Acer devices purchased before 2015, please make sure the camera drivers are up to date. For releases 2018-2020, please ensure the auto-update driver function is active.

  Lenovo devices, check the Lenovo Vantage application for software updates. Lenovo ThinkPad and IdeaPad, please disable the touch capability.
  Windows Desktop 
  Please ensure no extra peripherals are connected to the desktop, such as extra monitors, microphones, or cameras.
  macOS
  Access https://video-diagnostics.twilio.com/ and the default FaceTime application.
  Linux
  To test the camera, please locate the default camera application, Cheese. You may also test the camera functionality online through https://www.onlinemictest.com/webcam-test/ 

Regards,

Support

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