Bridge Secure Browser Hardware Requirements
| System Minimum Requirements | |||
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Note: Standard support of a new operating system release is 30 days from the official release date.
Beta versions of new operating systems are not supported. |
Operating Systems | Supported | Unsupported |
| Windows |
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| MacOS |
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| Ubuntu |
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| Processor | An Intel Core i3, i5, i7, or i9-based processor that is SSE3 capable (built in 2008 or later) |
| Screen Resolution | • Minimum Resolution: 1024 x 768 in 16-bit color. • Recommended Resolution: 1920 x 1080 or higher in 32-bit color. |
| RAM | 16 GB is recommended; 8 GB minimum |
| Disk Storage | The Secure Browser requires 500 MB of available disk storage to download and install. |
| Internet Connection | • Broadband (DSL, cable, fiber optic, or LAN/WAN) minimum 750 kbps, 3 Mbps or higher is recommended. • Check the connection through https://video-diagnostics.twilio.com/ |
| Network Security | Workplace firewalls and other security measures such as VPNs often block the required secure connection. Please take your test in a setting without a corporate firewall. |
| Microphone | • The microphone must be functional and turned on for the entire exam, including security check, check-in, and during the exam. • DO NOT use a headset or earbuds because most exams do not allow them. |
| Speakers and Headphones | • Audio may be required for your exam. We recommend using your computer’s installed speakers. • You should NOT use headphones or ear buds and you may be required to remove them and that could delay the start of your exam. |
| Camera | • Your camera must be capable of a 360-degree scan of the test room. • Your camera must also be available, functional, and turned on for the entire exam, including security check, check-in, and during the exam. • DO NOT unplug your camera while the secure browser is open because this will end your session attempt and you will need to relaunch the exam. • If you are using a laptop computer’s built-in webcam, you will need to direct the laptop with a camera around the room. • If you are using a desktop computer, you will need an external camera that can be directed around the room. |
Systems Not Supported
- Tablets
- Mobile devices
- Chromebooks
- Virtual Machines
Recommendations
Please run a system compatibility check before taking the exam. For the best experience with the system compatibility check, please use the latest version of the Chrome browser.
Please ensure you have administrative permissions on your computer.
We highly recommend using a personal computer that has not been issued by your employer or organization. Firewalls and security settings from employer-issued computers may prevent the PSI software from operating properly.
Troubleshooting Tips
| Having performance issues or your exam will not launch? | Try disabling active Anti-virus scanning while taking an exam. Some antivirus software can cause performance issues. |
| The Secure Browser reports that you do not have enough Internet bandwidth |
Check the connection through https://video-diagnostics.twilio.com/. You can also check your connection speed using https://speed.cloudflare.com/ Minimum upload and download speed is 3 Mbps. |
| The Secure Browser cannot detect your microphone |
Functionality can be tested through https://video-diagnostics.twilio.com/ or www.onlinemictest.com. Please check whether the microphone has features such as 2 in 1 or 3 in 1. To turn it off, please change your settings to the default microphone. |
| The Secure Browser cannot detect your camera |
Windows Device Go to https://www.webcamtests.com to run an online camera test. For Surface Pro 6/7 with 2 cameras, disable the rear camera so that the front camera is the only active camera. HP/Dell/Acer devices purchased before 2015, please make sure the camera drivers are up to date. For releases 2018-2020, please ensure the auto-update driver function is active. Lenovo devices, check the Lenovo Vantage application for software updates. Lenovo ThinkPad and IdeaPad, please disable the touch capability. |
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Windows Desktop Please ensure no extra peripherals are connected to the desktop, such as extra monitors, microphones, or cameras. |
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macOS Access https://video-diagnostics.twilio.com/ and the default FaceTime application. |
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Linux To test the camera, please locate the default camera application, Cheese. You may also test the camera functionality online through https://www.onlinemictest.com/webcam-test/ |
Regards,
Support
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