[PSI Bridge] Bandwidth Issues

 Quick fix for "Low Bandwidth" message after launching the PSI Bridge Secure Browser.

1. Refresh the system check. Often the low bandwidth notification is due to a temporary reduction in service.
2. Find an area with a stronger and stable connection if you are using wireless connection (Wi-Fi).
3. For a stable connection, make sure other devices connected to the same network  are not streaming, uploading, or downloading content.
4. Reboot your router/modem. 
5. Relaunch the PSI Bridge Secure Browser.

"Failed Bandwidth" message self - help fix:

1. Run a bandwidth test with Twilio
2. Run a Speed Test.
3. Restart modem.
4. Disconnect other devices connected to the network.
5. Use a more stable and better connection.

A LAN connection or a wired connection will result in a better connection.

Additional Solution:

[NEEDS TO BE PERFORMED IF NETWORK AND SPEED TEST IS PASSABLE] Disabling unused devices in WINDOWS OS. 

1. Open up Sound (Control Panel > Hardware and Sound > Sound).
2. Click on Recording Tab.
3. Disable one or all unused device on the list.
4. Click OK.
5. Relaunch PSI Secure Browser.

You may also refer to this link for our PSI Bridge System Requirements.

If the issue persists, you may reach out to our Technical Support Hotline.

Thank you,

PSI Support