[PSI Bridge] Waiting for Proctor

If you are on the "waiting for proctor" page for more than 15 minutes, this could be caused by one or more of the following: 

• Incomplete Check-in Data (missing photo ID, room scan, or selfie)
  • If the details are missing such as the photo ID, room scan, or selfie submitted, you may relaunch the PSI Secure Browser to re-submit the check-in details.

• Weak, intermittent, or slow internet connection: Issues with the network can cause problems when connecting with a proctor; this will cause your computer to continue cycling.
  • If the issue persists, you may try using a different network connection, may it be WiFi or a mobile hotspot or possibly changing some network settings such as the DNS, Firewall, and Anti-virus settings.

If the issue persists, you may reach out to our Technical Support Hotline.

Thank you,

PSI Support