We should offer callback on the following process:
- If site needed a local IT to assist them with troubleshooting and not yet available. Provide the ticket number and advise the TCA to call us back once they are with their LOCAL IT.
- If a site experienced and issue mid exam and tech was able to fix said issue, however, TCA wanted tech to stay. Provide the ticket number and advise TCA to call us back if they encounter an issue as we will need to cater to other calls that needs our assistance.
Comments
3 comments
i need to reschedule an exam. i have medical documentation. i would like to arrange a remote exam
I am unable upload the sofware therefore i will not get access to my exam . Please can someone help ?
Proctor disconnected and then I couldn’t get to my exam due to too late or elapsed time by waiting for the proctor to poorly get the test going. Slow and rude
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