Here are the steps to take if a Macomb Community College Test Taker (RPNow) is having problems accessing their exam due to password issues:
- Close RPNow application.
- Re-launch RPNow application.
- When choosing the exam in RPNow, make sure the Test Taker select the section number that is in RED in their instruction email.
- Be sure to choose the same section number in Canvas.
- If you are still unable to enter the exam password, please refer back to instructor for assistance.
Note: Canvas, by design, does not give an incorrect password message but loops the test taker back to the password page.
PSI Technical Support