[RPNow] Network Bandwidth Too Low

If you are getting a Network Bandwidth Too Low message that shows you have a below requirements of KBPS connection, please follow the steps below:

For Windows

1. Check which camera drivers are listed in Chrome by going to this site in Google Chrome://settings/content/camera.
2. Check which camera is set to be the default in Device Manager (Look under either “Camera” and/or “Imaging Device”)

3. Go to Control Panel> Programs and Features and delete all the Camera Drivers listed in Chrome (located in step 1) except for the default camera driver listed in Device Manager (located in step 2).

4. Restart your computer

Additional Solution:

[NEEDS TO BE PERFORMED IF NETWORK AND SPEED TEST IS PASSABLE] Disabling unused devices in WINDOWS OS.

1. Open up Sound (Control Panel > Hardware and Sound > Sound)
2. Click on Recording Tab
3. Disable one or all unused device on the list
4. Click OK
5. Relaunch RPNow Secure Browser

For macOS

1. Go to System Preferences.

2. Click Sound. 

3. Click Input Tab

4. Select the correct/working audio device, close everything, restart your computer and try relaunching the RPNow Secure Browser.

Additional troubleshooting steps you may use if all the troubleshooting steps above fail:

How to change DNS

[TSR How to] Disable FIREWALL

[HOW TO] Disable McAfee Anti-Virus - This is only applicable for McAfee, if the test taker has other antivirus applications (i.e., Avast, Norton, Bitdefender, AVG) ask for assistance from T2 Support. 

Regards,

PSI Support