[TSR] How to Check/Delete/Copy File Logs

Clearing file logs from a computer may be necessary or beneficial in the following situations:

Disk space management: Log files can accumulate over time and consume significant disk space, especially if they are not automatically rotated or pruned. Deleting unnecessary log files can free up disk space and improve system performance.

Troubleshooting: In some cases, log files can become corrupted or bloated, leading to errors or performance issues. Clearing log files allows for a fresh start, enabling better troubleshooting and error diagnosis.

For TSR - need to copy file logs and attach to your ticket. 

Note: It's important to note that deleting log files may remove valuable information for troubleshooting and diagnosing issues with the PSI Secure Browser. Only delete log files if you are sure they are no longer needed or are taking up excessive disk space.

Below are the easiest steps on how to clear file logs of specific applications you want to delete:   Scroll down for steps on MAC users

For Windows:

To locate and delete log files of the PSI Secure Browser in Windows, you can follow these steps:

1. From the Search Bar type and search for:     %appdata%

2. Navigate to the PSI Secure Browser log file directory: The exact location of the log files may vary depending on the installation path and version of the PSI Secure Browser. However, a common location to check is the following directory:

 /Users/<username>/AppData/Roaming/PSI Secure Browser/Logs

3. Locate the log files: Once you're in the log file directory, you should see a list of files associated with the PSI Secure Browser.  See pictures from Step 2.   

For TSR:  Open the file logs. Choose file then save as and choose a path to where you will save the file.  It is advisable to save it to your test taker's Desktop then copy and paste to your ticket. 

For Test Taker:  If sending the file logs to your support.  Open and create an email then simply drag the log to your email. 

4. Delete the folder associated with PSI namely com.psiexams.psi-bridge-secure-browser and PSI Bridge Secure Browser folder.

For MAC devices

How to delete log files of PSI Secure Browser on MacOS Desktop / Laptop

1. Go to Finder
2. Click on Go then Go to Folder
   
   
   
   
3. Type and Search for "~/library" to open the /Library option.
   
   
   
4. Click and go to dropdown menu of "Application Support" Folder
   
   
   
   
5. Delete / Move to Trash the "com.psiexams-bridge-secure-browser" and the "logs" folder. 
   

   For TSR:  Open the file logs. Choose file then save as and choose a path to where you will save the file.  It is advisable to save it to your test taker's Desktop then copy and paste to your ticket. 

   For Test Taker:  If sending the file logs to your support.  Open and create an email then simply drag the log to your email.