FAQ
- FAQ - How can we help?
- What do I do if the keys/buttons/functions are not working during the test?
- What are the ways I can pay for the test?
- Will the proctor be able to help me?
- How is my test scored/graded?
- Why won’t the system accept my voucher or coupon code?
- How do I obtain a refund?
- What if I want to cancel my test?
- What if I need to reschedule my test?
- What do I do if I need an accommodation for my test?
- What are the rules for taking the test?
- May I have water or a snack/food while taking my test?
- How do I see my results or score after I finish my test?
- How do I uninstall the PSI Secure Browser?
- What do I do if I need more time to complete my test?
- What happens if I accidentally close the secure browser?
- Why did the screen go blank when I tried to start my test?
- I passed the first system check but failed the second. What do I do?
- What do I do if my camera appears to be sharing but the image is not visible (black screen)?
- What do I do if my web camera quality is poor or blurry?
- How do I stop the secure browser from trying to use the rear camera on my Surface Pro?
- The system check indicates I have applications running on my computer, but I don’t have anything open. What do I do?
- The system check indicates I have multiple monitors, but I have disconnected all but one. What do I do?
- Nothing happens when I click on Continue/Submit. What do I do next?
- What should I do if I don’t have a web camera?
- What should I do if I don’t have a microphone?
- Must I agree to the Terms and Conditions?
- Should something happen after I click on Launch Test?
- I received a warning that my computer is out of memory. How do I take my test?
- What do I do if I cannot reach my dashboard?