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  2. Technical Support for Candidates
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  4. FAQ

FAQ

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  • FAQ - How can we help?
  • What do I do if the keys/buttons/functions are not working during the test?
  • What are the ways I can pay for the test?
  • Will the proctor be able to help me?
  • How is my test scored/graded?
  • Why won’t the system accept my voucher or coupon code?
  • What if I want to cancel my test?
  • What if I need to reschedule my test?
  • What do I do if I need an accommodation for my test?
  • What are the rules for taking the test?
  • May I have water or a snack/food while taking my test?
  • How do I see my results or score after I finish my test?
  • How do I uninstall the PSI Secure Browser?
  • What do I do if I need more time to complete my test?
  • What happens if I accidentally close the PSI Secure Browser?
  • Why did the screen go blank when I tried to start my test?
  • I passed the first system check but failed the second. What do I do?
  • What do I do if my camera appears to be sharing but the image is not visible (black screen)?
  • What do I do if my web camera quality is poor or blurry?
  • How do I stop the PSI Secure Browser from trying to use the rear camera on my Surface Pro?
  • The system check indicates I have applications running on my computer, but I don’t have anything open. What do I do?
  • The system check indicates I have multiple monitors, but I have disconnected all but one. What do I do?
  • Nothing happens when I click on Continue/Submit. What do I do next?
  • What should I do if I don’t have a web camera?
  • What should I do if I don’t have a microphone?
  • Must I agree to the Terms and Conditions?
  • Should something happen after I click on Launch Test?
  • I received a warning that my computer is out of memory. How do I take my test?
  • What do I do if I cannot reach my dashboard?
  • Why isn’t anyone responding to my chats?
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