Bridge Secure Browser Hardware Requirements
|System Minimum Requirements|
Note: New operating systems will be supported within 30 days of a new operating systems official public release date.
Beta versions of new operating systems are not supported.
|Processor||An Intel Core i3, i5, i7, or i9-based processor that is SSE3 capable (built in 2008 or later)|
|RAM||16 GB is recommended; 8 GB minimum|
|Disk Storage||The Secure Browser requires 500 MB of available disk storage to download and install.|
|Network Security||Workplace firewalls and other security measures such as VPNs often block the required secure connection. Please take your test in a setting without a corporate firewall.|
|Speakers and Headphones||
Systems Not Supported
- Mobile devices
- Virtual Machines
Please ensure you have administrative permissions on your computer.
We highly recommend using a personal computer that has not been issued by your employer or organization. Firewalls and security settings from employer-issued computers may prevent the PSI software from operating properly.
If you have multiple cameras or microphones, please unplug or disable any microphones or cameras not being used during the testing session.
|Having performance issues or your exam will not launch?||Try disabling active Anti-virus scanning while taking an exam. Some antivirus software can cause performance issues.|
|The Secure Browser reports that you do not have enough Internet bandwidth||
Check the connection through https://video-diagnostics.twilio.com/.
You can also check your connection speed using https://speed.cloudflare.com/
Minimum upload and download speed is 3 Mbps.
|The Secure Browser cannot detect your microphone||
Functionality can be tested through https://video-diagnostics.twilio.com/ or www.onlinemictest.com. Please check whether the microphone has features such as 2 in 1 or 3 in 1. To turn it off, please change your settings to the default microphone.
|The Secure Browser cannot detect your camera||
Go to https://www.webcamtests.com to run an online camera test.
For Surface Pro 6/7 with 2 cameras, disable the rear camera so that the front camera is the only active camera.
HP/Dell/Acer devices purchased before 2015, please make sure the camera drivers are up to date. For releases 2018-2020, please ensure the auto-update driver function is active.
Lenovo devices, check the Lenovo Vantage application for software updates. Lenovo ThinkPad and IdeaPad, please disable the touch capability.
Please ensure no extra peripherals are connected to the desktop, such as extra monitors, microphones, or cameras.
Access https://video-diagnostics.twilio.com/ and the default FaceTime application.
To test the camera, please locate the default camera application, Cheese. You may also test the camera functionality online through https://www.onlinemictest.com/webcam-test/