If your test sponsor permits cancellations, you may do so at any time up to 24 or 48 hours prior to your scheduled time.
Please refer to your test sponsor’s guidelines or your confirmation email for information regarding cancellations.
If you do not cancel your test in accordance with the rules outlined by your test sponsor, you forfeit your testing fees.
Log into the scheduling portal where you booked your original appointment.
Use the cancel test button and follow the prompts.
If you paid for your test through PSI, a refund will be initiated upon cancellation. Please allow 7 to 10 business days to process the refund.
If you used a voucher, the voucher reactivates.