If you are on the proctor page for 15 or more minutes, this could be caused by one or more of the following:
- Incomplete Check-in Data (missing photo ID, room scan, or selfie)
- If the details are missing such as the photo ID, room scan, or selfie submitted, you may relaunch the PSI Secure Browser to re-submit the check-in details.
- Weak, intermittent, or slow internet connection: Issues with the network can cause problems when connecting with a proctor; this will cause your computer to continue cycling.
- If the issue persists, you may try using a different network connection, may it be WiFi or a mobile hotspot or possibly changing some network settings such as the DNS, Firewall, and Anti-virus settings.
If the issue persists, you may reach out to our Technical Support Hotline through the phone number: 844-267-1017.