What do I do if my camera appears to be sharing but the image is not visible (black screen)?

If there are no outputs from the camera when you try to access your exam, please follow the steps below to try and resolve the issue:

1. Navigate to your camera privacy control panel and make sure other programs that use your camera are turned off. For example, even if you are no longer on a Zoom meeting, the software may still have your camera in use.
2. Turn off your camera’s auto-start settings.
3. Reboot your computer.
4. Relaunch the PSI Secure Browser.

If further assistance is needed, you may reach out to our Technical Support Hotline at phone number: 844-267-1017.

Thank you,

PSI Support