If there are no outputs from the camera when you try to access your exam, please follow the steps below to try and resolve the issue:
- Navigate to your camera privacy control panel and make sure other programs that use your camera are turned off. For example, even if you are no longer on a Zoom meeting, the software may still have your camera in use.
- Turn off your camera’s auto-start settings.
- Reboot your computer.
- Relaunch the PSI Secure Browser.
If further assistance is needed, you may reach out to our Technical Support Hotline at phone number: 844-267-1017.