You will need to turn off the rear camera of the device. To do so:
- Open the control panel
- Select Device Manager
- Click “Imaging Devices” to expand the camera options.
- Search and locate the “Rear” camera.
- Right-click the rear camera device and click “Disable”
Upon completion of your test, follow steps 1-5 to locate the rear camera; and then click “Enable”.
If further assistance is needed, you may reach out to our Technical Support Hotline through the phone number: 844-267-1017.