New Lobby Page
Script: "Thank you for contacting technical support. It appears that you are in check-in waiting for a check-in specialist. This can take 15 minutes or so; please be patient while we work diligently to check-in Test takers ahead of you. Good luck and please feel free to reach out with any further questions."
Tech support should not remain with Test takers until connection to a CIS.
Ticket Category: Lobby page counter - no technical issue
If the counter is stuck on Zero (0) and not connecting to any of the available Check-in Specialist, kindly follow these steps:
- Reload the PSI Bridge Secure Browser. Click the "File" button at the top left corner of the secure browser and select "Reload".
- When reloading the secure browser did not work, close and relaunch the PSI Bridge Secure Browser application.
- If relaunch fails, uninstall and reinstall the PSI Bridge Secure Browser application. Follow this link for steps.
- If all else fails, kindly reach out to our Technical Support Team for assistance.