[PSI Bridge] Lobby Page

New Lobby Page 

Script: "Thank you for contacting technical support. It appears that you are  in check-in waiting for a check-in specialist. This can take 15 minutes or so; please be patient while we work diligently to check-in Test takers ahead of you. Good luck and please feel free to reach out with any further questions."

Tech support should not remain with Test takers until connection to a CIS.

Ticket Category: Lobby page counter - no technical issue

If the counter is stuck on Zero (0) and not connecting to any of the available Check-in Specialist, kindly follow these steps:

1. Reload the PSI Bridge Secure Browser. Click the "File" button at the top left corner of the secure browser and select "Reload".
2. When reloading the secure browser did not work, close and relaunch the PSI Bridge Secure Browser application.
3. If relaunch fails, uninstall and reinstall the PSI Bridge Secure Browser application. Follow this link for steps.
4. If all else fails, kindly reach out to our Technical Support Team for assistance.

Regards,

PSI Support