If you encounter issues where the system is looping around 'please wait' either after launching Secure Browser or at the Security Check page, please try configuring your localhost file as follow:
On MAC
- If your Hosts file is blank, please copy and paste the following lines into your nano editor:
# #
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
fe80::1%lo0 localhost
Try launching Secure Browser.
On PC
- Search for 'Notepad' and run it as an administrator:
- Go to File -> Open and navigate to C:\Windows\System32\drivers\etc
- Setdisplayto All Files (*.*)
- SelectHostsfile and Open it.
- If yourHosts file is blank, please copy and paste the following lines into your notepad editor:
# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost
- Click File -> Save to save your changes
- Try launching Secure Browse.
If you are still encountering issues , you may contact our support at 855-436-2039.
Thank you,
PSI Support
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