RPNow - Photo Upload is frozen or stuck during the Interview Process

During the photo upload section of the Remote Proctor Now interview process if the page freezes or is stuck uploading the photo on a Windows PC, please try the steps below.

Solution:

Method 1:

1. Close the RPNow Window 

2. Navigate to myrpinstall.com, select the correct Organization, and redownload the software.

3. Locate the setup file

a. Typically saved in the downloads folder (C:/Users/(Your User Name)/Downloads

4. Right-click the setup.exe file and Run as Administrator.

After performing all of the steps above if you still encounter an issue, please Contact Us.

Thank you,

Support!