[RPNow] Multiple screens

If you only have a single monitor connected to your computer and receive the following error, “Multiple screens were detected on your computer. Please disable one and restart them”, please try the following solution.

Solution:

Method 1

1. Open the Control Panel

• Win 8.1-Click Windows Key+X to open a list of options. Click Control Panel to open Control Panel
• Win 10-Use the search bar then type "Display Settings", skip to step 5.

2. In the upper right corner of the Control Panel ensure the “View by:” option is set to “Small icons". Change to "Small icons" if needed.

3. Open Display

4. On the left side select “Change display Settings”(See Screenshot below)

5. Select “Show Desktop only on 1” under “Multiple Displays”(See Screenshot below)

Method 2:

If the above steps do not work and you only have a single monitor connected and still continue to receive the error, please check the steps below.

1. Open the Control Panel

• Win 8.1-Click Windows Key+X to open a list of options. Click Control Panel to open Control Panel
• Win 10- use the Search bar and type "Device Manager", skip to step 4

2. In the upper right corner of the Control Panel ensure the “View by:” option is set to “Small icons". Change to "Small icons" if needed.

3. Select "Device Manager"

4. Locate Monitors and click the > to show the monitors that are detected

5. If there are 2 Monitors detected as shown above, you may have 2 cables connected to your Computer but only 1 monitor

6. Check which cable is connected to both the computer and the monitor 

7. If there is a second HDMI or VGA cable connected to the computer, please remove it from the computer. 

8. Restart the computer and attempt to take the exam again

Once you have completed the steps above, please try to launch the RPNow software. If you continue to receive the error, kindly Contact Us.

Thank you,

Support